THE ROLE OF EFFECTIVE COMMUNICATION IN IMPROVING MANAGERIAL PERFORMANCE
ABSTRACT
The role of effective communication in improving managerial performance, management and communication are inseparable, it is the pivot in which activities of the various department relates to enhance industrial growth, productivity and harmony in Imo State Environmental Protection Agency (ISEPA). The research work comprised five chapters. Chapter one is the introduction to the research work and it reveals the background of the study. The purpose of the study is to find out the role played by Imo State Environmental Protection Agency and the role played by ISEPA community in achieving organizational goals. Chapter two is the literature review and it reveals the effect of communication in improving managerial performance and the problems encountered in maintaining effective communication. Chapter three is the research design and methodology and it reveals the population of the study which comprises of Imo State Environmental Protection Agency and ISEPA community in Owerri. A formula propounded by Yaro Yamen was used to determine the sample size and stratified random techniques was adopted. Chapter four is the data presentation and analysis. The researcher presents the data using simple percentage table. Chapter five is the summary of findings, conclusion and recommendations. Finally recommendations were made in order to improve management performance through effective communication.