APPRAISAL OF THE CONTRIBUTIONS OF MODERN COMMUNICATION EQUIPMENT TO JOB PERFORMANCE OF SECRETARIES IN SELECTED BUSINESS ORGANIZATIONS
Abstract
This study examined the contributions of the latest communication office equipment to job efficiency of the secretary in Nigeria Breweries Plc (NB) one of the branches in Enugu. In carrying out this study, 100 staff which comprise of 30 secretaries, 30 managers, 10 accountants and 10 assistant managers, were randomly selected out of 550 staff in the establishment. They were interviewed and their responses analysed. It was found among other things that introduction of these machines have helped the secretaries to perform their duties effectively. That it makes possible for the production of high quality work and above all it increases output. Recommendations were made efficient performance and some of them are Motivating the workers to increase work turnover and to reduce personnel turnover. The organization should endeavour to sponsor staff for in-service training course. The establishment should invite producers of these machines to train their secretaries and make it possible for them to operate the system effectively and efficiently. Finally, efficiency, speed and accuracy in production of goods and services is the order of the day in modern office. It is in this spirit that every business have come to grip and glue with office automation.